SANVELLA respects your privacy and uses personal information only as needed to operate this store, fulfill orders, provide support, and meet legal obligations.

Information we collect

We may collect your name, billing and delivery addresses, email address, phone number, account details, order history, product reviews, support messages, device information, IP address, and cookie data.

How we use information

We use information to process payments and orders, arrange delivery, manage returns, respond to enquiries, protect the store from fraud and misuse, improve site performance, and send marketing only where you have provided consent.

Payments and service providers

Payment details are handled by the payment providers available at checkout. We may share the minimum required information with payment providers, delivery carriers, hosting and security providers, analytics services, and professional advisers. These providers process information under their own terms or our instructions.

Cookies

We use essential cookies for the cart, checkout, account login, currency selection, security, and site preferences. Analytics or marketing cookies are used only where enabled and permitted.

International processing and retention

Because we serve customers in multiple locations, information may be processed outside your country. We retain it only for as long as needed for orders, customer service, security, accounting, tax, and legal requirements.

Your choices

You may request access, correction, or deletion of eligible personal information and may withdraw marketing consent at any time. Some records must be retained where required by law.

Children’s privacy

Our products are for children, but this website and its purchasing services are intended for adults. We do not knowingly collect personal information directly from children without appropriate consent.

Contact

Use the Contact page for privacy questions or requests.