Frequently Asked Questions

Do I need an account to order?

No. Guest checkout is available. You can also create an account to review orders and save details for future checkout.

Which currencies are available?

The store supports HKD, USD, GBP, EUR, and CNY. Payment methods may vary with the selected currency and gateway availability.

Do you ship internationally?

International delivery requires a confirmed quote. Add the required items to your cart and submit a cart inquiry before placing the order.

Where can I find material and sizing information?

Check the product description and options on each product page. Contact us before ordering if a required detail is not shown.

Can an item be personalized?

Personalization is available only where options appear on the product page. Confirm spelling and other details carefully before adding the item to your cart.

How should I choose jewelry for a child?

Follow the product’s age, size, material, and care guidance. Adult supervision is required where stated, and jewelry should not be treated as a toy.

Can I return earrings or personalized jewelry?

Pierced earrings, hygiene-sensitive items, and personalized pieces are generally not returnable unless faulty or incorrect. See Returns & Refunds for details.

How do I contact SANVELLA?

Use the Contact page for product, personalization, delivery, return, or order support.